Primestay Cancellation Policies
Every home on Primestay has a cancellation policy applied to it at the point of booking, which defines the terms of cancellation and other details.
Good news, we now calculate refunds on the total booking value, including our service fees which were previously non-refundable.
This means that, when you are entitled to a full refund, we also refund our service fee in full, and when you are entitled to a 50% refund, we also refund 50% of our service fee.
Relaxed or Premium Relaxed
- Guests receive a full refund of the total booking value for cancellations made at least 24 hours before the local check-in date and time which is specified in the booking confirmation email.
- No refund for cancellation requested within 24 hours of local check-in date and time.
Reasonable or Premium Reasonable
- Guests receive a full refund of the total booking value for cancellations made at least 5 days before the local check-in date and time which is specified in the booking confirmation email.
- No refund for cancellation requested within 5 days of local check-in date and time.
Moderate
- Guests receive a full refund of the total booking value for cancellations made at least 30 days before the local check-in date and time which is specified in the booking confirmation email.
- Guests receive a 50% refund of the total booking value for cancellations made at least 7 days before the local check-in date and time which is specified in the booking confirmation email.
- No refund for cancellation requested within 7 days of local check-in date and time.
FAQs about cancellations
Good news, we now calculate refunds on the total booking value, including our service fees which were previously non-refundable.
This means that, when you are entitled to a full refund, we also refund our service fee in full, and when you are entitled to a 50% refund, we also refund 50% of our service fee.
Good news, we now calculate refunds on the total booking value, including our service fees which were previously non-refundable.
This means that, when you are entitled to a full refund, we also refund our service fee in full, and when you are entitled to a 50% refund, we also refund 50% of our service fee.
Good news, we now calculate refunds on the total booking value, including our service fees which were previously non-refundable.
This means that, when you are entitled to a full refund, we also refund our service fee in full, and when you are entitled to a 50% refund, we also refund 50% of our service fee.
Good news, we now calculate refunds on the total booking value, including our service fees which were previously non-refundable.
This means that, when you are entitled to a full refund, we also refund our service fee in full, and when you are entitled to a 50% refund, we also refund 50% of our service fee.
