Privacy Policy for Primestay

1. WHAT DOES THIS POLICY COVER?

This Privacy Policy applies to our interactions with customers and visitors, including but not limited to property rentals, rental management, marketing of rental listings, provision of guest services, and your use of Primestay’s websites, applications, social media, and advertisements or communications relating to any services we offer (“Services”), unless otherwise stated under a different privacy policy.

This Privacy Policy does not apply to any third-party websites accessible through Primestay’s website or third-party websites on which Primestay advertises.

2. INFORMATION COLLECTED OR RECEIVED

We collect personal information to provide requested services, fulfill contractual obligations, or comply with legal requirements. If you decline to provide this information, we may be unable to provide certain services.

When you reserve, pay for, or stay in a property through Primestay:

Contact information: We collect details such as your name, phone number, email address, and the names of other guests if provided.
Payment information: Payment data like your credit card, debit card, and billing address is collected to process transactions.
Identity information: To prevent fraud or comply with legal requirements, we may collect proof of identity, such as your Emirates ID, passport, or other identity documents.
Other information: Vehicle details like license plate numbers or additional information about guests may be collected as required by certain properties.

For rental management or marketing services:

Contact information: We collect details such as your name, property address, phone number, and email address, along with information about other owners or guests.
Bank account, tax, and identity information: We may collect bank account information, tax identification numbers, and proof of identity as required by law.

We may also collect information through communication with Primestay, third-party sources, or automatically when using our websites or applications.

3. HOW WE USE YOUR INFORMATION

We use your information to:

Provide services you request, fulfill contractual obligations, and communicate with you.
Optimize and enhance your experience, including personalizing property listings and improving website performance.
Conduct marketing activities, such as sending promotional messages or analyzing the effectiveness of advertising campaigns.
Comply with legal obligations, investigate security incidents, and detect or prevent fraud.

4. HOW WE SHARE OR DISCLOSE YOUR INFORMATION

We share your information:

With service providers (e.g., maintenance teams, contractors) to fulfill services or legal obligations.
With third-party businesses that offer additional services related to your stay, such as concierge services.
With government entities or associations if legally required for permits or compliance.
To comply with the law or protect our rights in legal matters.

We may also aggregate your data for business analysis without sharing personally identifiable information.

5. YOUR RIGHTS AND PREFERENCES

You have rights regarding the collection, use, and sharing of your data, including:

Updating or correcting your personal information.
Accessing your personal information in certain jurisdictions.
Requesting the deletion of your data, where applicable.
Objecting to or limiting the use of your information.

6. HOW WE SECURE YOUR INFORMATION

We use SSL encryption and industry-standard security measures to protect your information during transactions and interactions. However, we cannot guarantee absolute security, and in the event of a breach, we will follow relevant legal protocols.

7. THIRD-PARTY WEBSITE LINKS

Our website may link to third-party sites, which operate under their own privacy policies. We encourage you to review their policies, as Primestay is not responsible for their practices.

8. OUR SITES AND CHILDREN

Our websites and apps are not intended for children, and we do not knowingly collect information from those under 18.

9. COOKIE POLICY

Primestay uses cookies to enhance website functionality and streamline your experience. You can manage or delete cookies through your browser, but certain features may not work correctly without them.

10. UPDATING PERSONAL INFORMATION

You may update your personal information via your account profile or by contacting us. We will verify your identity before making changes.

11. CHANGES TO PRIVACY POLICY

This Privacy Policy may be updated to reflect changes in legal or operational requirements. The most recent version will be posted on our website.

12. CONTACT US

For questions or to exercise your rights regarding personal data, contact us at info@primestay.ae